The Chat feature is the main way that users in Animal Jam communicate. It is a basic feature that everyone gets, but every player must use the parent dashboard to change their chat settings.
- Safe Chat: The player may type in anything he/she likes, but some words such as swear words will be blocked.
- Bubble Chat: In bubble chat the player has to pick what he/she would like to say out of a few phrases.
- Restricted Chat: The player can type in only certain words and phrases.
The chat log can be accessed by clicking the arrow above the chat box. This is only available for members to see and if a non-member tries to access it, the button will be grayed out. Formerly, all players on Animal Jam were able to access this feature and see the entire chat log before an update grayed out the button to access it for non-members.
When a player first creates their account, an email is required. The player can check that email or ask permission from their guardian to view their inbox. The subject is titled "National Geographic Animal Jam - WELCOME", from the Animal Jam HQ. The player has to scroll down and, they can click on the parents tab, select forgot password, enter their email adress and follow the instructions given to change his/her password afterwards. The link to this page is here.