The Chat feature is the main way that users in Animal Jam communicate. It is a basic feature that everyone gets, but every player must use the parent dashboard to change their chat settings.
- Safe Chat: The player may type in anything he/she likes, but some words such as swear words will be blocked.
- Bubble Chat: In bubble chat the player has to pick what he/she would like to say out of a pullout ilar to
The chat log can be accessed by clicking the arrow above the chat box. This is only available for members to see and if a non-member tries to access it, the button will be grayed out. Formerly, all players on Animal Jam were able to access this feature and see the entire chat log before an update grayed out the button to access it for non-members.
When a player first creates their account, an email is required. The player can check that email or ask permission from their guardian to view their inbox. The subject is titled "National Geographic Animal Jam - WELCOME", from the Animal Jam HQ. The player has to scroll down and skim the email until he/she find the link to make a parent dashboard. After the player is redirected, he/she should be brought to the page that will create a parent dashboard. The username field is already filled with the email address. The player must then decide on a password to remember and retype it in the confirm section. Recieving emails from Animal Jam or National Geographic is purely optional. The player can then click continue.
Once the player has clicked the button, she/he should be at its parent dashboard. There are three options: Safe Chat, Restricted Chat, and Bubble Chat. If the player decides on one, this message would appear: "Warning: Are you sure you want to change your child's chat option?" The player can then click "yes" or "no". Clicking yes would automatically save the option. However, non-members can't change their chat option to safe chat anymore due to an update but if the player is a non-member and has already changed it as a member or before the update, the player can still have safe chat. The player may then log out of the parent dashboard and play the game. If the player ever forgets their password, they can click on the parents tab, select forgot password, enter their email adress and follow the instructions given to change his/her password afterwards. The link to this page is here.